Shipping & Returns
Please enjoy complimentary shipping within the continental United States.
As we are a small shop, orders will ship in 3-5 business days and are sent via UPS or FedEx.
We also ship to Canada. For all orders placed outside of the continental United States, the customer is responsible for shipping charges. Rates will be calculated at checkout.
RETURN POLICY
Our main goal is for you to love your new piece. But we understand that is not always the case. As such, we gladly accept returns in the form of store credit. Please alert me of your need to return within 5 business days of receiving the package. I will provide you with a prepaid return label, which will be deducted from the refund price. Please ship the rug back in the original condition.
Once the rug is returned and inspected, you will receive a store credit less the amount of the return shipping cost.
We do not accept returns on promotional items.
All discounted items are final sale.
To start a return, you can contact us at lathamvintagerugs@gmail.com.
Items sent back to us without first requesting a return will not be accepted.
ADDITIONAL NOTE
In the event a package is lost in transit, we will do our utmost to collaborate with our shipping partner to address the issue.
If seven days have passed from the estimated delivery date, please contact us and allow us 10 business to appropriately conduct an investigation. If we are unable to settle the shipment after 30 business days, it will be declared as lost and a refund (minus the shipping fees) will be issued.
In the event the lost shipment arrives after this, we will reach out for the package's return and/or for recovery of full payment (minus the shipping fees).
Please note that Latham Vintage Rugs cannot be held accountable for package theft, loss, or any damages encountered during transit and/or upon delivery, or for any weather-related issues or shipping delays.
Additionally, all Latham Vintage Rug products are vintage or antique and, as such, each product has been documented and photographed to the best of our abilities. In the event your order has been damaged or delivered incorrectly during shipping, please get in touch with us within 24 hours of receiving the delivery. A photograph of the package from all angles, including the shipping labels and any damage to the goods inside and outside of the package is essential. If we are not informed within the stated timeframe, Latham Vintage Rugs may not be able to provide a suitable solution and the product must be accepted as is without further action. If the package or goods have been discarded before contacting us, no form of refund or resolution can be provided. Any refunds issued for the aforementioned circumstances shall be at the discretion of Latham Vintage Rugs and a service restocking charge of 25% may apply for goods not accepted upon delivery.